Customer success is not about support. It’s not about being reactive – it’s about being proactive.
Guy Nirpaz, CEO and founder of TotangoEvery single person should be thinking customer-first, whether you’re in Marketing, Finance, Procurement; whether you’re doing front-end code [or] back-end code.
Matt Oxley, co-founder and VP of customer success at Opal LabsClient’s goals should be placed in front of everything else.
Fitz-Gerald Cushnie, founder and Chief Project Officer of The Project Firm
Customer success is not about support. It’s not about being reactive – it’s about being proactive.
Guy Nirpaz, CEO and founder of TotangoEvery single person should be thinking customer-first, whether you’re in Marketing, Finance, Procurement; whether you’re doing front-end code [or] back-end code.
Matt Oxley, co-founder and VP of customer success at Opal LabsClient’s goals should be placed in front of everything else.
Fitz-Gerald Cushnie, founder and Chief Project Officer of The Project Firm